Shipping policy
Shipping Policy
Thank you for shopping with Blok Apparel. This Shipping Policy outlines how we handle shipping and delivery for orders placed on our website. We are committed to providing you with a smooth and reliable delivery experience.
1. Shipping Times & Delivery Estimates
We aim to process and dispatch all orders within 1–2 working days from the date of purchase. Once dispatched, orders are typically delivered within 5–7 working days.
Please note:
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Shipping times are estimates and not guaranteed.
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Delivery times may be affected by factors beyond our control (e.g., postal delays, strikes, weather conditions).
2. Shipping Rates
Shipping costs are calculated at checkout and will be clearly displayed before you complete your order. We may offer free shipping promotions from time to time, which will be clearly advertised on our website.
3. Delivery Locations
We currently deliver within the United Kingdom only.
4. Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking details (if applicable). You can use this information to monitor the progress of your delivery.
5. Missed Deliveries & Incorrect Addresses
Please ensure that your shipping address is entered correctly at checkout. We are not responsible for orders that are lost or delayed due to:
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Incorrect or incomplete address details.
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Recipient being unavailable at the time of delivery.
If a parcel is returned to us due to incorrect address information or failed delivery attempts, we will contact you to arrange redelivery (additional charges may apply).
6. Damaged or Lost Parcels
If your order arrives damaged or does not arrive within 14 days of dispatch, please contact us at contact@blokapparel.com with your order number. We will investigate and work with our delivery partners to resolve the issue promptly.
7. Your Consumer Rights (UK)
Under the Consumer Contracts Regulations 2013, you have the legal right to cancel your order within 14 days of receiving the goods and receive a full refund. For more information, please refer to our Returns Policy.
8. Contact Us
If you have any questions about shipping, please contact our customer service team:
Email: contact@blokapparel.com
Let me know if you'd like this tailored further for international shipping, eco-packaging, or if you offer express delivery options.